Terms of Service

These terms (obchodní podmínky) apply to orders placed through quickfixseo.com. By placing an order you accept them.

1. Who we are

The seller and service provider is quickfixseo, Vysočanská 554/69, 190 00 Praha 9-Prosek, Czechia, Company ID (IČO) [[CLIENT: IČO]], VAT ID (DIČ) [[CLIENT: DIČ, or "not a VAT payer"]], [[CLIENT: register entry, for example "registered in the Commercial Register kept by ..." or "registered in the Trade Register"]]. Contact: support@quickfixseo.com, +420 720 977 458. Office hours: Monday to Friday 8:00 to 18:00, Saturday 9:00 to 16:00.

“You” means the person or company placing an order. A consumer is a person who orders outside their business activity. A business customer is anyone else.

2. What we sell

We sell the SEO services listed on the website. Each service page and the Pricing page state the scope, price, delivery window and minimum term. The scope lists on those pages form part of the contract. Services are delivered remotely.

3. Ordering and contract

You place an order by adding a service to the cart and completing checkout. The contract is formed when we confirm the order by email. For bank transfer orders, we hold your slot for 3 business days and start work when the invoice is paid. For services with limited monthly slots (such as the Quick-Fix Sprint), a slot is reserved when the order is confirmed.

We may refuse an order for a good reason, for example if the slot is no longer available, the scope does not fit the service, or the order appears to be abusive. We will tell you promptly and refund anything you have paid.

4. Prices and VAT

Prices on the website exclude VAT unless stated otherwise. Czech VAT (DPH), currently 21 %, is added at checkout. Prices are in Czech crowns (CZK). Delivery is remote and carries no delivery charge. We may change prices for future orders. Orders already confirmed keep the price at which they were placed.

5. Payment and invoices

You pay by bank transfer against an invoice. Online card payment is offered once our payment provider is connected, and until then checkout takes no payment. One-off services are paid when you order. Monthly services are billed monthly in advance, starting at checkout. Invoices are sent by email. Invoices are due within 14 days unless stated otherwise. If you pay late, we may pause work until payment is received, and we may charge statutory interest on late payment.

6. Delivery and what we need from you

We deliver within the window stated for the service you bought, counted from kickoff. Kickoff happens when we have the access and information we need, such as read access to Google Search Console and analytics, and access to your CMS or a contact for your developer. If you do not provide what we need, the window moves by the same number of days.

Where a fix requires changes we cannot make ourselves, we describe the change in writing for your developer. We are responsible for the instructions we give. We are not responsible for changes your developer or other third parties do or do not make.

7. Scope changes

Work outside the scope list is not included. If extra work is needed, we tell you and quote it before we start. We do not add work or charges without your agreement.

8. Recurring services and minimum terms

Monthly services (Local Care, Link Building & Digital PR, Monthly SEO Management) renew each month until cancelled. Minimum terms are stated on each package: three months for Local Care, Link Building & Digital PR and Monthly SEO Management Partner, and none for Monthly SEO Management Essential and Growth. After any minimum term, you may cancel with one month’s notice sent by email to support@quickfixseo.com. Cancellation takes effect at the end of the paid month that follows the notice.

9. No guarantee of rankings

Search results depend on many factors outside our control, including decisions by search engines. We do not guarantee any ranking, traffic or sales result. We guarantee only that we will perform the services described, with professional care, within the scope and window stated.

10. Cancellation, withdrawal and refunds

Cancellation, rescheduling, refunds and the statutory right of withdrawal for consumers are set out in the Refund & Cancellation Policy, which forms part of these terms.

11. Intellectual property

Deliverables we create specifically for you (reports, change logs, page copy, structured data, redirect rules) belong to you once you have paid for them in full. You may use them freely for your business. We keep our own methods, templates, tools and know-how. Sample reports and example engagements on this website are ours.

12. Confidentiality and data

We treat your access credentials, analytics data and business information as confidential. We use them only to deliver the services. We delete or return access when the work ends, and we ask you to remove any access we no longer need. Personal data is handled as described in the Privacy Policy.

13. Liability

We are liable for damage as the law provides. To the extent the law allows, and for business customers only, our total liability for any claim connected with an order is limited to the price paid for the affected service, and we are not liable for lost profit or indirect damage. Nothing in these terms limits liability for intent, gross negligence, injury to life or health, or any liability that cannot be limited by law. Nothing in these terms limits the statutory rights of consumers.

14. Complaints

If a service does not match the agreed scope, tell us at support@quickfixseo.com. Describe the problem and, if you can, point to the item in the scope list. We confirm receipt and settle the complaint within 30 days. If the service is defective, we correct it, or, where that is not possible, we adjust the price in proportion.

15. Out-of-court resolution for consumers

If you are a consumer and we cannot resolve a dispute, you may contact the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), Štěpánská 567/15, 120 00 Praha 2, www.coi.gov.cz, which is the competent body for out-of-court resolution of consumer disputes. The EU online dispute resolution platform has been closed, so you can use ČOI directly.

16. Governing law and courts

These terms and all orders are governed by Czech law, in particular the Civil Code (Act No. 89/2012 Coll.). Disputes with business customers are decided by the competent Czech courts. Consumers keep the protection of the mandatory consumer law of their country of residence.

17. Changes

We may change these terms for future orders. The version in force when you place an order applies to that order.